{"id":1907,"date":"2025-11-19T10:17:15","date_gmt":"2025-11-19T10:17:15","guid":{"rendered":"https:\/\/axle.ro\/?page_id=1907"},"modified":"2025-11-19T10:22:11","modified_gmt":"2025-11-19T10:22:11","slug":"politica-de-rambursare","status":"publish","type":"page","link":"https:\/\/axle.ro\/en_gb\/politica-de-rambursare\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<p><strong>Dreptul de retragere<\/strong><br>Ave\u021bi dreptul de a v\u0103 retrage din contractul de v\u00e2nzare la distan\u021b\u0103 \u00een termen de 30 zile de la primirea produsului, f\u0103r\u0103 a fi necesar s\u0103 justifica\u021bi decizia.<\/p>\n\n\n\n<p><strong>Condi\u021bii de returnare<\/strong><br>Pentru a returna un produs, acesta trebuie s\u0103 \u00eendeplineasc\u0103 urm\u0103toarele condi\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trebuie s\u0103 fie \u00een starea sa original\u0103, nepurtat \u0219i f\u0103r\u0103 semne de utilizare.<\/li>\n\n\n\n<li>Trebuie s\u0103 fie \u00een ambalajul original, incluz\u00e2nd etichetele \u0219i accesoriile originale.<\/li>\n\n\n\n<li>Trebuie s\u0103 ne comunica\u021bi inten\u021bia de returnare prin trimiterea unui e-mail la\u00a0<a>contact@axle.<\/a>ro \u00een termen de 10 zile de la primirea produsului. V\u0103 rug\u0103m s\u0103 ata\u0219a\u021bi formularul de returnare, pe care \u00eel pute\u021bi desc\u0103rca de\u00a0<a href=\"https:\/\/axle.ro\/wp-content\/uploads\/2025\/11\/FORMULAR-DE-RAMBURSARE-PRODUS.pdf\" title=\"\"><strong>AICI<\/strong>.<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Procedura de returnare<\/strong><br>Dup\u0103 ce ne-a\u021bi notificat dorin\u021ba de returnare, v\u0103 rug\u0103m s\u0103 urma\u021bi ace\u0219ti pa\u0219i:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Completa\u021bi formularul de returnare, pe care \u00eel pute\u021bi desc\u0103rca de\u00a0<a href=\"https:\/\/axle.ro\/wp-content\/uploads\/2025\/11\/FORMULAR-DE-RAMBURSARE-PRODUS.pdf\" title=\"\"><strong>AICI<\/strong>.<\/a><\/li>\n\n\n\n<li>Ambala\u021bi corespunz\u0103tor produsul pentru a preveni deteriorarea \u00een timpul transportului.<\/li>\n\n\n\n<li>Trimite\u021bi produsul la adresa specificat\u0103 \u00een r\u0103spunsul nostru.<\/li>\n<\/ol>\n\n\n\n<p><strong>Costuri de returnare<\/strong><br>Costurile de expediere pentru returnare sunt responsabilitatea clientului, cu excep\u021bia cazului \u00een care produsul este defect sau nu corespunde descrierii.<\/p>\n\n\n\n<p><strong>Procesul de rambursare<\/strong><br>Odat\u0103 ce primim produsul returnat \u0219i acesta a fost inspectat, vom procesa rambursarea sumei pl\u0103tite, inclusiv a costurilor de livrare (dac\u0103 este cazul), \u00een termen de 25 de zile, lucratoare. Rambursarea va fi efectuat\u0103 in contul clientului si nu include eventualele cheltuieli de livrare ale produselor, decat in cazul existentei unor defecte datorate Vanzatorului. V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 furniza\u021bi toate informa\u021biile necesare \u00een e-mailul de inten\u021bie de returnare, inclusiv un cont bancar activ.<\/p>\n\n\n\n<p><strong>Excep\u021bii<\/strong><br>Anumite produse nu pot fi returnate din motive de igien\u0103 (de exemplu, lenjeria de corp sau produsele cosmetice), cu excep\u021bia cazului \u00een care acestea sunt defecte.<\/p>\n\n\n\n<p><strong>Contact<\/strong><br>Pentru \u00eentreb\u0103ri suplimentare legate de politica de rambursare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi la&nbsp;<a>contact@axle.<\/a>ro.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dreptul de retragereAve\u021bi dreptul de a v\u0103 retrage din contractul de v\u00e2nzare la distan\u021b\u0103 \u00een termen de 30 zile de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1907","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/pages\/1907","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/comments?post=1907"}],"version-history":[{"count":2,"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/pages\/1907\/revisions"}],"predecessor-version":[{"id":1910,"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/pages\/1907\/revisions\/1910"}],"wp:attachment":[{"href":"https:\/\/axle.ro\/en_gb\/wp-json\/wp\/v2\/media?parent=1907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}